FAQs

See our Insurance Plans Accepted & Payment Plans page.

It is important to allow two business days to process your request. Ideally, you should call us for a prescription renewal when you are about… Read More »Q: What is your Prescription Renewals Policy?

A: Our staff is available Monday through Thursday from 9:00 am to 8:00 pm, on Friday from 9:00 am to 7:00 pm and on Saturday… Read More »Q: What are your office hours?

Yes, our physicians and clinicians do attend school meetings occasionally for their clients. They are willing to attend meetings on behalf of their patients if… Read More »Q: My son has an IEP at school. Could his doctor come to the school for a meeting on his behalf?

You may call your insurance company and ask if a clinician is in their list of in-network providers. You may also go to your health… Read More »Q: How do I know if a specific provider is in my health plan?

When you call our office, our support staff should be able to help determine what type of provider you or a family member should see… Read More »Q: I’m not sure if I need to see a doctor for medicine of if I just need counseling, what should I do?

Since each person’s health insurance plan is different, you will need to call the 1-800 number on the back of your insurance card where it… Read More »Q: What does my insurance cover?

A: No, you can call our main number at (630) 986-0599 and any of our staff would be happy to schedule your appointment with a… Read More »Q: I am interested in scheduling an appointment, do I just call that person directly?