Q: What is your Prescription Renewals Policy
It is important to allow two business days to process your request. Ideally, you should call us for a prescription renewal when you are about a week away from running out of your medication. Because your medical chart has to be accessed (and we have multiple locations), the medical assistant needs time to access your chart so it can be reviewed by your physician, and time to call in the prescription to your pharmacy.
After two (2) days, please contact your pharmacy for the filled prescription. If there is a problem at that time, please call our office to inquire, and it will be resolved. We will contact you if there is a problem with refilling your prescription.
Q: What are your office hours?
A: Our staff is available Monday through Thursday from 9:00 am to 8:00 pm, on Friday from 9:00 am to 7:00 pm and on Saturday from 9:00 am to 3:00 pm to schedule a first time appointment for you.
You may schedule an appointment with any of our providers. As a courtesy, we will check your insurance eligibility and let you know what your financial responsibility will be once we determine what your coverage is.
Q: My son has an IEP at school. I’m wondering if his doctor could come to the school for a meeting on his behalf?
Yes, our physicians and clinicians do attend school staffings occasionally for their clients. They are willing to attend meetings on behalf of their patients if necessary.
Please note that there will be a separate fee, not covered by insurance, to compensate them for their time and travel expenses.
If you have any questions or concerns, please call
Q: How do I know if a specific provider is in my health plan?
You may call your insurance company and ask if a clinician is in their list of in-network providers. You may also go to your health insurance website and look for the clinician in the provider directory.
Finally, please feel free to call our staff at (630) 986-0599. Any of our staff will be able to tell you if a specific clinician is in your particular health plan.
Q: I’m not sure if I need to see a doctor for medicine of if I just need counseling, what should I do?
When you call our office, our support staff should be able to help determine what type of provider you or a family member should see based on some screening questions they will ask you.
Q: What does my insurance cover?
Since each person’s health insurance plan is different, you will need to call the 1-800 number on the back of your insurance card where it lists phone numbers for members. Make sure you call the number specifically listed for mental health or behavioral health services. In general, you should ask the following questions when inquiring as to your health benefits:
1. Do I have a calendar year deductible?
2. Do I need a preauthorization for services?
3. What is my co-payment per session, if any?
4. How many sessions am I allowed per calendar year?
Remember that it is each person’s responsibility to get preauthorization for services prior to coming in for an appointment so it is important that you find out the answers to these questions. We would be happy to assist you with finding the answers to these questions at the time you schedule or come in for an appointment.
Please let our support staff know before you see the clinician that you would like assistance with obtaining your benefit information.
Q: I am interested in scheduling an appointment, do I just call that person directly?
A: No, you can call our main number at (630) 986-0599 and any of our staff would be happy to schedule your appointment with a specific provider. If you need to speak to a specific provider before scheduling an appointment, please inform our staff who will then give the clinician your message and he or she will return your call.