Q: Which payment methods and insurances are accepted?
Please read our office policy page that is available for you to print from our Downloadable Forms page. For your convenience, our providers participate with many insurance networks including but not limited to Blue Cross Blue Shield, Aetna, Cigna, United Behavioral Health, Healthlink, Medicare, MHN, Tricare, and others. Please check with your individual insurance carrier or our office, 630-986-0599, to find out if a particular provider in our group is in your network.
As a courtesy to our client’s whom we are in network with your insurance plan, our billing staff will submit claims on your behalf to your insurance carrier. If we are out of network with your insurance plan your fee for services are due at the time of your appointment. If you are out of network we will provide you with the appropriate documentation to submit to your insurance plan.
You are responsible for your deductible, co-payment, or any co-insurance. We expect co-payments to be made at each visit so that we may keep our billing costs down. We also request that we have a credit card on file for each client so that we can settle your account once your insurance company determines what your financial responsibility is. If you are unable to provide us with a credit card, we ask that you make your co-payment and pay off any remaining balance at each visit.
Our fees are based on the educational level of the provider you wish to see and are divided into three tiers: physician, psychologist, and master’s level clinician. These fees apply to those individuals who wish to pay out of pocket for services and NOT utilize their insurance benefits. If you are paying out of pocket for services, we will provide you with these fee schedules at the time of your initial visit. If you choose to use your health insurance, then each provider who participates in that network has agreed to receive the contracted rate that the company has determined for a particular service rendered. Please note that certain services ARE NOT REIMBURSABLE BY INSURANCE. These services include school visits made on behalf of the patient (time and travel expenses apply), extended psychotherapy sessions beyond what insurance will cover, phone calls to collateral sources (e.g., telephonic contact made on client’s behalf to another doctor, school representative, lawyer, etc.), and a missed appointment fee for any appointments not kept where 24 hour’s notice of cancellation was not given.
If you should have any questions or need clarification, please call our office. We look forward to assisting you with your behavioral health treatment needs.
Q: What is your Prescription Renewals Policy?
It is important to allow two business days to process your request. Ideally, you should call us for a prescription renewal when you are about a week away from running out of your medication. Because your medical chart has to be accessed (and we have multiple locations), the medical assistant needs time to access your chart so it can be reviewed by your physician, and time to call in the prescription to your pharmacy.
After two (2) days, please contact your pharmacy for the filled prescription. If there is a problem at that time, please call our office to inquire, and it will be resolved. We will contact you if there is a problem with refilling your prescription.
Q: What are your office hours?
A: Our staff is available Monday through Thursday from 9:00 am to 8:00 pm, on Friday from 9:00 am to 7:00 pm and on Saturday from 9:00 am to 3:00 pm to schedule a first time appointment for you.
You may schedule an appointment with any of our providers. As a courtesy, we will check your insurance eligibility and let you know what your financial responsibility will be once we determine what your coverage is.
Q: My son has an IEP at school. I’m wondering if his doctor could come to the school for a meeting on his behalf?
Yes, our physicians and clinicians do attend school staffings occasionally for their clients. They are willing to attend meetings on behalf of their patients if necessary.
Please note that there will be a separate fee, not covered by insurance, to compensate them for their time and travel expenses.
If you have any questions or concerns, please call
Q: How do I know if a specific provider is in my health plan?
You may call your insurance company and ask if a clinician is in their list of in-network providers. You may also go to your health insurance website and look for the clinician in the provider directory.
Finally, please feel free to call our staff at (630) 986-0599. Any of our staff will be able to tell you if a specific clinician is in your particular health plan.
Q: I’m not sure if I need to see a doctor for medicine of if I just need counseling, what should I do?
When you call our office, our support staff should be able to help determine what type of provider you or a family member should see based on some screening questions they will ask you.
Q: What does my insurance cover?
Since each person’s health insurance plan is different, you will need to call the 1-800 number on the back of your insurance card where it lists phone numbers for members. Make sure you call the number specifically listed for mental health or behavioral health services. In general, you should ask the following questions when inquiring as to your health benefits:
1. Do I have a calendar year deductible?
2. Do I need a preauthorization for services?
3. What is my co-payment per session, if any?
4. How many sessions am I allowed per calendar year?
Remember that it is each person’s responsibility to get preauthorization for services prior to coming in for an appointment so it is important that you find out the answers to these questions. We would be happy to assist you with finding the answers to these questions at the time you schedule or come in for an appointment.
Please let our support staff know before you see the clinician that you would like assistance with obtaining your benefit information.
Q: I am interested in scheduling an appointment, do I just call that person directly?
A: No, you can call our main number at (630) 986-0599 and any of our staff would be happy to schedule your appointment with a specific provider. If you need to speak to a specific provider before scheduling an appointment, please inform our staff who will then give the clinician your message and he or she will return your call.